If you think your Meta custom conversions aren’t showing up in Creaboost, don’t panic — the truth is, 100% of your Meta custom conversions are automatically fetched by Creaboost.
If something seems missing, the issue almost always comes from a misunderstanding between “custom events” and “custom conversions.”
Let’s clear that up — and show you exactly how to make everything appear correctly.
🧠 1. Custom Events vs. Custom Conversions
In Meta’s ecosystem, there’s a key difference between events and conversions.
Meta’s API (which Creaboost uses) exposes only standard and custom conversions, not raw custom events.
That means:
If you’re sending a “custom event” but never created a “custom conversion” based on it, Meta doesn’t expose it as a conversion — and Creaboost can’t display it.
💡 2. The Most Common Case: Third-Party Apps (Like Calendly)
Here’s where confusion often happens.
Let’s say you use Calendly for lead scheduling.
When a visitor books a meeting, Calendly fires a pixel event like:
Calendly_Booked
You’ll see this event inside Meta’s Event Manager, but it’s only a custom event, not a custom conversion.
So when Creaboost syncs your Meta data, it doesn’t find a conversion metric — because Meta’s API doesn’t classify that event as one.
👉 Solution: You need to create a custom conversion in Meta that points to this event.
Once you do that, Creaboost will automatically detect it and include it in your dashboards — no manual refresh or reconnection required.
⚙️ 3. How to Create a Custom Conversion in Meta (Step by Step)
Here’s how to make your custom event count as a conversion so it appears in Creaboost:
- Go to your Meta Business Manager → Events Manager.
Click on your pixel or data source (where your custom event is logged). - Open the “Custom Conversions” tab.
Click “Create Custom Conversion.” - Select your data source and base event.
Choose your pixel, then select your custom event (e.g. Calendly_Booked) from the dropdown list. - Define your rule or condition.
You can refine by event parameters or URLs if needed.
Example: Event Name = Calendly_Booked. - Name your conversion clearly.
For example: Meeting Booked via Calendly. - Click “Create” and confirm.
The custom conversion will start tracking automatically — and Creaboost will detect it on the next sync.
No extra action is needed in CreaBoost — the sync is automatic once Meta registers the new conversion.
🧩 4. Quick Recap
🧠 5. Why This Design Makes Sense
Meta distinguishes between events (raw tracking) and conversions (defined goals).
CreaBoost mirrors that logic to ensure every metric in your dashboard is:
- Verified by Meta,
- Reliable for reporting, and
- Consistent across all ad accounts.
Once you define a custom conversion in Meta, it becomes a “first-class” metric — visible to both Meta Ads Manager and Creaboost, automatically.
⚡ The Bottom Line
If a conversion seems missing in Creaboost, it’s not because Creaboost didn’t fetch it — it’s because Meta never exposed it as a conversion.
✅ CreaBoost imports all custom conversions automatically.
⚠️ Custom events must be converted into “custom conversions” inside Meta to appear.
Once that’s done, everything syncs seamlessly — no refresh, no manual steps, just clean and accurate conversion data.
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🚀 Ready to See 100% of Your Conversions in Creaboost?
Creaboost automatically syncs all custom conversions from Meta — ensuring your dashboards are complete and accurate across all accounts.
👉 Just make sure every important custom event is paired with a custom conversion in Meta’s Events Manager, and you’re good to go.
👉 Try Creaboost and see how your ads truly perform.
